Troubleshooting Information

Please keep in mind we are like the telephone company. We get the line to the location and are responsible for maintaining that connection. We can maintain your computer(s) or network for a fee of $60 for the first 45 minutes and $60 an hour charge there after. If you lose connection and you believe it is a problem with the wireless connection please give us a call and we will come out and repair it free of charge. If we come out and it is a problem with your computer(s) or network there is a minimum charge of $60 for the first 45 minutes and $60 an hour charge there after.


What are some possible causes of slow down/up loads, packet loss & loss of connection?

TROUBLE SHOOTING TIPS

If you seem to lose connection with the wireless.

1. Re-boot your radio: follow the Ethernet cable that is coming from the antenna on your roof (blue or gray cable) to what is called a power injector. It will have one Ethernet cable going into it and one coming out. It will also have a black, round power supply plug. Pull this out from the power injector, wait 15-20 seconds and plug back in. Check your Internet connection.
2. Re-boot your router (if you are using one).
3. Pull black power supply cord out from the router, waite 15-20 seconds, and plug back in.
4. Re-boot your computer.

How To:

• Set-up AVG – a great Anti-Virus program
• Set-up Ad-Aware – a great spyware removal program
• Set-up Microsoft Outlook – for njoycom.net emails